The Electricity Company of Ghana (ECG) has announced a 4-week nationwide drive aimed at resolving all post-paid meter billing issues and complaints. Dubbed “Fix the Bill, Pay the Bill”, the initiative comes in response to numerous customer concerns in recent months over inaccurate and erroneous bills.
ECG’s External Communications Manager Laila Abubakari stated that staff will visit customers at their homes and businesses to manually read meters and verify readings in order to provide accurate bills. This exercise seeks to improve ECG’s customer service, satisfaction and transparency, while also enhancing revenue collection from post-paid customers with the limited resources ECG has currently.
Abubakari urged customers to cooperate fully as ECG embarks on meter reading and proper billing. This represents ECG’s third revenue recovery drive this year, after previous efforts targeting private/public institutions and domestic consumers. Between March-June, ECG managed to recover GH₵3.1 billion of the GH₵5.7 billion owed by institutions. The new drive now focuses specifically on resolving post-paid billing issues through accurate meter readings, in hopes this will improve customer relations and collections.
